Privacy and Transparency
Privacy Policy
Your trust is important to us. This page explains how we collect, use, store and protect your personal information when you visit Douneside House, make an enquiry or use our services.
Introduction
Douneside House is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, why we collect it, how it is used, and the rights you have regarding your personal data.
Whether you are booking a stay, reserving a table, making an enquiry or simply browsing our website, we aim to ensure your information is processed securely, lawfully and transparently.
About Douneside House
This website is operated by Douneside House, near Tarland, Royal Deeside, Aberdeenshire.
If you have any questions regarding this Privacy Policy or the way your personal information is handled, please contact us using the details at the end of this page.
Information we collect
Depending on how you use our website or interact with us, we may collect personal information including:
- Your name.
- Email address.
- Telephone number.
- Postal address.
- Booking information.
- Restaurant reservations.
- Wedding and event enquiries.
- Military Club membership applications.
- Newsletter subscriptions.
- Recruitment enquiries.
- Information submitted through our contact forms.
- Communications you send to us.
- Technical information about how you use our website.
How we collect your information
We collect personal information when you:
- Complete a contact form.
- Make an accommodation booking.
- Reserve a table.
- Submit a wedding or event enquiry.
- Apply for Military Club membership.
- Subscribe to our newsletter or special offers.
- Contact us by email or telephone.
- Browse our website.
- Consent to optional cookies.
How we use your information
We only use your personal information where we have a lawful basis for doing so.
Your information may be used to:
- Respond to your enquiries.
- Process accommodation bookings.
- Manage restaurant reservations.
- Administer weddings, events and private functions.
- Process Military Club applications.
- Send booking confirmations and relevant communications.
- Provide customer support.
- Improve our website and services.
- Meet our legal and regulatory obligations.
- Send marketing communications where you have given your consent.
We will never sell your personal information to third parties.
Our lawful basis for processing
Depending on the circumstances, we process your personal information because:
- It is necessary to fulfil a contract with you.
- We have a legitimate business interest.
- You have provided your consent.
- We are required to comply with legal obligations.
Marketing communications
If you choose to subscribe to our newsletter or promotional emails, we may contact you with news, special offers, seasonal updates and events.
You may unsubscribe at any time using the link included in our emails or by contacting us directly.
Sharing your information
We only share your personal information where necessary to provide our services or where required by law.
This may include trusted service providers such as:
- Website hosting providers.
- Booking and reservation systems.
- Payment processors.
- Email marketing providers.
- IT support providers.
- Professional advisers.
- Regulatory authorities where legally required.
All third parties are expected to protect your information appropriately.
Cookies
Our website uses cookies to improve your browsing experience, maintain website security and understand how visitors use our website.
Further information can be found in our
Cookie Policy.
Data security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.
Our website uses secure encrypted connections (HTTPS) to help protect information submitted through our forms and online services. While no internet transmission can ever be guaranteed completely secure, we continually review our security practices and systems.
How long we keep your information
We only retain personal information for as long as necessary to fulfil the purpose for which it was collected or to comply with legal and regulatory obligations.
Retention periods vary depending on the type of information and applicable legal requirements.
Your rights
Under UK data protection legislation, you have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of your personal information where appropriate.
- Request restriction of processing.
- Object to certain types of processing.
- Request transfer of your personal data where applicable.
- Withdraw consent where processing is based on consent.
We will respond to requests in accordance with applicable data protection legislation.
Third-party websites
Our website may contain links to external websites.
Please note that we are not responsible for the privacy practices or content of websites operated by third parties. We encourage you to read their privacy policies before providing any personal information.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, technology or the way we operate.
Any changes will be published on this page together with the revised "Last updated" date.
Contact us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.
Douneside House
Near Tarland
Royal Deeside
Aberdeenshire
AB34 4UL
Telephone:
+44 (0) 13398 81230
Email:
info@dounesidehouse.co.uk
Website:
www.dounesidehouse.co.uk
Your right to complain
If you are unhappy with how we have handled your personal information, we would welcome the opportunity to resolve your concerns.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection.
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone:
0303 123 1113
Website:
ico.org.uk